Sometimes people request a refund because they made a mistake, overpaid their rates or have paid rates for an old property.
We will only give a refund for rate accounts where all four instalments and any overdue amounts have been paid in full and the balance of the account is in credit for the current financial year.
We charge a refund processing fee as per our fees and charges. This refund fee will be deducted from any balance refunded on your account.
To organise a refund, you need to provide:
- a copy of your receipt or bank statement
- your property address and/or property number
- the date and amount paid
- the method of payment used.
We might also ask for your EFT bank transfer details (including BSB and account number) so have them handy.