If you can't pay your quarterly rate instalment by the due date, please contact us about our flexible payment arrangements.
Individuals facing financial hardship
If you are experiencing financial hardship and wish to apply to explore other arrangements offered under our Debt Management & Hardship Policy - PDF - 279 KB, please contact a free Financial Counsellor to complete the Application for Financial Hardship. This form must be completed by both you and a licenced Financial Counsellor.
Useful links
The following Australian Government organisations provide a range of financial advice and social support for members of our community:
- MoneySmart - find free financial counselling services in your area, tips, guidance and links
- Head to Health - find mental health resources from trusted service providers
- National Debt Helpline - helps people experiencing financial problems by referring them to free financial counsellors